Frequently Asked Questions

Tightly covered in a cool, dry place out of direct light or heat.

Our glass jars and metal lids ensure tight coverage. Spices kept in bags or plastic containers will deteriorate faster.

We do not have a retail store. You can purchase our products on our online store here or at supporting stores you can find here.

We attempt to process (pack and send to the Post Office) online orders within 1-2 days. If issues arise with your order, we will contact you as soon as possible after placing the order. Once you have received a shipment notification you will receive your order depending on the shipping option you have selected. Your tracking number will be included in your shipment notification. If you have not received this please check your spam folder.

Canada:
Standard typically takes 2-6 days.

UK:
Standard typically takes 10-15 business days.

Expedited typically takes 8-10 business days.

All suggested times are estimates only and not guaranteed due to many external factors. Delivery time frames do not include weekends and holidays.

Currently we ship in Canada & UK.

We ship with Canada Post, Fedex, and Freightcom

No. You can also use e-transfers (in Canada). You can choose your payment method at check-out and we’ll give you clear instructions.

Yes. Gift Up provides our digital gift card services. You can enter the amount you wish (over $15) and then either enter an email address to send the gift card to or you may send it to yourself and forward it to whomever you wish.

Purchase gift cards here.

Physical gift card will be available at a future date.

Need to check your balance?

Select "Check your gift card balance" on this page.

Using your gift card

1. Shop and add items to the cart as your normally would
2. Either on the cart page or the checkout page, there is an "Apply gift card" link near the total amount. Click this and enter your code from the gift card.
3. Continue the check out process.

If you have any difficulties, please email us and we can assist you.

Our website is designed to showcase our spices with large high-resolution images so you can see how great our product is. This can mean that slow internet speeds may make things a little difficult on load times.

We have a few recommendations for anyone having trouble with our website:

1. We recommend either Chrome or Safari to ensure that the site is loaded as efficiently as possible.
2. Please make sure that your browser is updated to the latest version.
3. Confirm that your internet service is loading other sites at an acceptable speed.
4. Give us a call. We would be happy to help you place your order over the phone.