Generally I try to ship orders within a day or two of receiving them. In the event that your order will take longer than this I will contact you via email. If you are paying by cheque I will ship your order upon receipt of your payment.
Our online store uses Canada Post electronic systems to calculate the shipping cost. If the actual shipping cost is significantly less than estimated I will refund you the difference; I will absorb any under-charged shipping rates.
We strive to ensure consistency between batches of spices, but from time to time spices will vary with a new season. Mostly we notice variability in the heat level of chili. Also, if you are replacing a jar that is more than a year old, you may find the fresh stuff is hotter.
If for some reason you are unhappy with your jar of spice, please contact me and I will replace it with another jar or a different product.
We trust you will enjoy your spice mixtures will enthusiastically endorse us to your friends and family.
Thank you for supporting Monsoon Coast.
Other Legal Mumbo-Jumbo....
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Monsoon Coast Trading Company, Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site, using our recipes and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed when your order is placed.
We accept money orders and cheques in Canadian Dollars only. For these payment types, your order will be shipped when your payment is received. We will charge a $25 fee on all returned cheques.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Monsoon Coast Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Monsoon Coast Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
There is no tax on food products. Applicable taxes on shipping will be charged and included in the shipping cost line.
We do our best to ensure all the prices and other product information in our store are correct; we will notify you if an error occurs and will rectify as required.
We reserve the right to make changes to this site and these Conditions at any time.
June 15, 2014